Calling a company's customer service number and finding yourself stuck on hold for a while can be absolutely frustrating. How are you supposed to go about your day when you have to clutch a phone to your ear and hope you'll hear a human voice on the other end of the line soon?
Source: http://gadgetbox.msnbc.msn.com/_news/2011/07/28/7188597-app-waits-on-hold-so-you-dont-have-to
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